Privacy Policy

Auspian Technologies (“Auspian”, “we”, “our”, or “us”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect when you visit our website, submit an enquiry, communicate with us, or use our services. It also explains why we collect this information, how we use it, how long we may retain it, and the choices available to you.

By using this website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. About Auspian Technologies

Auspian Technologies is a technology and software services company based in Kolhapur, Maharashtra, India.

We provide services including:

• Business website development
• WordPress and WooCommerce development
• Custom software development
• Web and mobile application development
• CRM and ERP solutions
• Product catalogue and business portal development
• Artificial intelligence integrations
• Workflow automation
• IT project consultancy
• White-label development services
• Digital marketing and related technology services

For privacy-related questions, you may contact us using the details provided at the end of this policy.

2. Information We May Collect

The information we collect depends on how you interact with our website and services.

2.1 Information You Provide Directly

When you submit a contact form, request a quotation, schedule a consultation, send us an email, communicate through WhatsApp, or discuss a project with us, we may collect:

• Your name
• Email address
• Phone or WhatsApp number
• Company or organisation name
• Job title or designation
• City, state, or country
• Website address
• Services you are interested in
• Project requirements
• Estimated budget
• Preferred timeline
• Information included in your message
• Documents, images, or files shared by you
• Communication history with our team

Please do not submit passwords, payment card details, confidential login credentials, sensitive personal information, or other high-risk information through general website enquiry forms.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics tools, security tools, or plugins.

This information may include:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Approximate geographical location
• Referring website or source
• Pages viewed
• Date and time of access
• Time spent on the website
• Clicks and navigation activity
• Website errors
• Security and access logs
• Cookie identifiers

This information is generally used to operate, secure, analyse, and improve the website.

2.3 Information From Third-Party Platforms

We may receive information when you communicate with us through third-party platforms such as:

• WhatsApp
• LinkedIn
• Facebook
• Instagram
• Google Business Profile
• Email service providers
• Online meeting platforms
• Advertising platforms
• Business directories
• Referral partners

The information received will depend on your privacy settings and the policies of the relevant platform.

3. How We Use Your Information

We may use personal information for the following purposes:

• To respond to your enquiry
• To understand your business or project requirements
• To schedule calls, meetings, or consultations
• To prepare proposals, quotations, or project documents
• To provide requested services
• To communicate regarding an active or proposed project
• To provide customer service and technical support
• To process invoices and maintain business records
• To improve our website, services, and customer experience
• To analyse website traffic and performance
• To protect the website from spam, abuse, fraud, and security threats
• To maintain backups and technical logs
• To send service-related or business-related communication
• To send promotional information where permitted
• To comply with legal, regulatory, accounting, and tax obligations
• To establish, exercise, or defend legal claims

We will not use your personal information for purposes materially different from those described in this policy without providing an appropriate notice or obtaining consent where required.

4. Basis for Processing Personal Information

Depending on the nature of the interaction, we may process personal information based on:

• Your consent
• Your request for information, a quotation, or a service
• The need to perform a contract or take steps before entering into a contract
• Legitimate business purposes
• Compliance with legal obligations
• Protection against fraud, misuse, or security threats
• Establishment or defence of legal claims

Where processing is based on consent, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect processing carried out before the consent was withdrawn.

5. Contact and Enquiry Forms

When you submit a form on our website, the information entered in that form may be:

• Sent to our official email address
• Stored in the website database
• Processed by the form plugin
• Protected through a spam-prevention or CAPTCHA service
• Recorded in website or server logs
• Entered into our internal enquiry or customer management system

We use this information to understand and respond to your enquiry and maintain relevant business communication.

Submitting a website form does not automatically create a client, contractual, employment, partnership, or agency relationship with Auspian Technologies.

6. Email, Telephone and WhatsApp Communication

When you contact us through email, telephone, WhatsApp, or another communication channel, we may retain:

• Your contact details
• Messages and attachments
• Call or meeting notes
• Project requirements
• Quotations or proposals
• Follow-up communication
• Customer service records

WhatsApp and similar communication services are operated by third parties and are governed by their own privacy policies and terms.

Please avoid sending confidential passwords, payment card details, server credentials, API keys, or other sensitive information through unsecured email or WhatsApp.

7. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites function, remember preferences, understand visitor behaviour, and improve performance.

7.1 Essential Cookies

Essential cookies may be used for:

• Website functionality
• Security
• Spam prevention
• Form operation
• Session management
• Cookie preference management

These cookies may operate without optional consent where they are necessary for the website to function correctly.

7.2 Analytics Cookies

Analytics cookies may help us understand:

• How visitors reach the website
• Which pages are viewed
• How long visitors stay
• Which devices or browsers are used
• Whether technical errors occur

7.3 Marketing Cookies

Where advertising or remarketing tools are enabled, cookies may be used to:

• Measure advertising performance
• Understand conversions
• Display relevant advertisements
• Create website visitor audiences
• Limit repeated advertising

7.4 Preference Cookies

Preference cookies may remember choices such as:

• Language preferences
• Display preferences
• Cookie choices
• Form selections

You may control or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required, optional analytics or marketing cookies will be activated according to your cookie consent choices.

8. Analytics Tools

We may use analytics services such as Google Analytics or similar tools to understand website usage and performance.

Analytics providers may collect information such as:

• IP address
• Device and browser information
• Approximate location
• Referral source
• Pages visited
• User interactions
• Session duration
• Cookie identifiers

This information may be processed by the analytics provider according to its own privacy policy and technical settings.

Where technically available and appropriate, we may enable privacy-focused settings such as restricted data collection, consent controls, or IP-related protections.

9. Advertising and Conversion Tracking

If Auspian Technologies uses services such as Google Ads, Meta Ads, LinkedIn Ads, or other advertising platforms, those services may use cookies, pixels, tags, or similar technologies.

These tools may help us:

• Measure enquiries and conversions
• Understand advertising effectiveness
• Improve advertising campaigns
• Create remarketing audiences
• Display relevant advertisements

Advertising features will be enabled according to our website configuration and applicable consent requirements.

You may be able to manage advertising preferences through your browser settings or the settings available in your Google, Meta, LinkedIn, or other relevant platform accounts.

10. Spam Prevention and CAPTCHA

Our website forms may use spam-prevention or CAPTCHA services to distinguish genuine visitors from automated submissions.

These services may process information such as:

• IP address
• Browser and device information
• Mouse or keyboard activity
• Page interaction
• Cookies
• Referrer information

Such information may be processed by the relevant service provider under its own privacy policy and terms.

11. Embedded Content

Pages on our website may include embedded content such as:

• YouTube or Vimeo videos
• Google Maps
• Social media posts
• Calendars
• External forms
• Documents
• Reviews
• Third-party widgets

Embedded content from another website may behave as though you visited that third-party website directly.

The third-party provider may:

• Collect information about you
• Use cookies
• Track your interaction
• Monitor your activity
• Connect your activity with an account you hold with that provider

We do not control the privacy practices of embedded-content providers.

12. External Links

Our website may contain links to external websites, services, client websites, technology providers, or social media platforms.

We are not responsible for the privacy practices, content, availability, or security of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Who We May Share Information With

We do not sell or rent your personal information to advertisers or unrelated third parties.

We may share information with service providers where necessary to operate our website and business.

These may include:

• Website hosting providers
• Domain and DNS providers
• Email service providers
• Cloud storage providers
• Analytics providers
• Advertising platforms
• CRM or project-management providers
• Payment and accounting service providers
• Video meeting and communication platforms
• Website developers and technical support providers
• Security, backup, CAPTCHA, and spam-prevention providers
• Professional advisers such as accountants, auditors, or legal consultants
• Government, regulatory, law-enforcement, or judicial authorities where legally required

Service providers may access information only as necessary to provide their services or fulfil legal obligations.

14. International Data Processing

Some third-party providers used by our website or business may operate servers or process information outside India.

As a result, personal information may be transferred to or processed in another country.

Where such transfers occur, we may rely on appropriate contractual, technical, organisational, or legally recognised safeguards, as applicable.

Different countries may have different data-protection laws and regulatory requirements.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• The nature of the enquiry
• Whether a project or service engagement begins
• The duration of the client relationship
• Support or warranty requirements
• Contractual obligations
• Accounting and taxation requirements
• Legal limitation periods
• Security and fraud-prevention requirements
• The need to establish or defend legal claims

General enquiries that do not result in a project may be retained for business follow-up, record-keeping, or future reference unless deletion is requested and retention is not otherwise required.

Client, contractual, invoice, transaction, and project information may be retained for longer periods where required for business, taxation, compliance, support, or legal purposes.

Website security logs and backups may be retained for limited operational periods and may later be deleted or overwritten according to our technical processes.

16. Data Security

We use reasonable administrative, technical, and organisational safeguards to protect personal information.

Depending on the systems used, these safeguards may include:

• Secure hosting
• HTTPS encryption
• Access controls
• Strong password policies
• Multi-factor authentication
• Security monitoring
• Malware protection
• Firewall protection
• Software updates
• Backups
• Restricted administrative access
• Staff and contractor confidentiality practices

However, no website, electronic communication, storage system, or internet transmission can be guaranteed to be completely secure.

You provide information through the internet at your own reasonable discretion.

17. Personal Data Breach

If we become aware of a personal-data breach affecting information under our control, we will assess the nature and potential impact of the incident.

Where required by applicable law, we may notify affected individuals, regulatory authorities, or other relevant parties and take reasonable steps to reduce the risk of further harm.

18. Your Privacy Rights

Depending on applicable law and the nature of our relationship, you may have the right to:

• Ask what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request updating of your information
• Request deletion of information that is no longer required
• Withdraw consent where processing is based on consent
• Object to certain promotional communication
• Request information about how your data is processed
• Raise a complaint or grievance
• Nominate another person to exercise applicable rights in permitted circumstances

These rights may be subject to legal, contractual, security, accounting, or record-retention requirements.

To submit a request, contact us using the details provided below. We may need to verify your identity before processing the request.

19. Marketing Communication

We may send information about our services, solutions, case studies, offers, updates, or business activities where:

• You have requested such information
• You are an existing or previous client
• You have provided consent
• The communication is otherwise permitted by applicable law

You may ask us to stop non-essential promotional communication by:

• Using an unsubscribe option, where available
• Replying to the relevant message
• Contacting us at the email address provided below

Opting out of promotional communication will not prevent us from sending essential project, service, billing, security, or legal communication.

20. Children’s Privacy

Our website and services are intended for businesses and adults capable of entering into valid business arrangements.

We do not knowingly collect personal information directly from children through the public website.

If you believe that a child has submitted personal information without appropriate authorisation, please contact us so that we can review the matter and take suitable action.

21. Client Project Data

Where Auspian Technologies processes data on behalf of a client as part of a website, software, CRM, ERP, application, automation, hosting, maintenance, or support project, the responsibilities of the parties may be governed by:

• The project proposal
• Scope of Work
• Service agreement
• Data-processing agreement
• Non-disclosure agreement
• Support or maintenance agreement
• Client instructions

The client is responsible for ensuring that it has the necessary authority, permissions, privacy notices, and legal grounds to collect and provide data processed through its systems.

Auspian Technologies will process such data according to the agreed project requirements and applicable legal obligations.

22. Artificial Intelligence Services

Where our website or services use artificial intelligence tools, chatbots, automation systems, or third-party AI providers, information entered into those systems may be processed to generate a response or perform the requested function.

Users should not enter:

• Passwords
• Banking or payment card details
• Government identification numbers
• Confidential credentials
• Sensitive personal information
• Private health information
• Trade secrets
• Client-confidential data

unless the system has specifically been approved and configured for that purpose.

AI-related processing may also be governed by the privacy terms and data-processing practices of the relevant technology provider.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our website
• Services
• Plugins or integrations
• Data-processing activities
• Business practices
• Security measures
• Legal or regulatory requirements

When this Privacy Policy is updated, the revised version will be published on this page with an updated “Last Updated” date.

Significant changes may also be communicated through an additional website notice or another appropriate method.

24. Governing Law

This Privacy Policy will be governed by the applicable laws of India.

Subject to mandatory legal or regulatory requirements, matters relating to this policy will be subject to the jurisdiction of the competent courts in Kolhapur, Maharashtra, India.

25. Privacy and Grievance Contact

For privacy questions, personal-data requests, corrections, deletion requests, consent withdrawal, or grievances, please contact:

Auspian Technologies
A/P Nagaon,
Tal. Hatkanangle,
Dist. Kolhapur – 416122,
Maharashtra, India

Email:
contact@auspian.com

Website:
https://www.auspian.com/

Privacy and Grievance Contact Person:
Abhijit Aitwade
Founder and Solution Architect

When contacting us, please provide sufficient information to identify your enquiry and the action you are requesting.

Please do not send confidential identity documents unless specifically requested through a secure communication method.